Privacy
Privacy policy
How PlumbCore collects, uses and looks after your personal information.
This policy covers Plumbcore (Aust) Pty Ltd (ABN 57 603 165 706), trading as PlumbCore. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). Last updated November 2026.
What we collect
- Contact details you give us, such as your name, phone number, email address and the address of the job.
- Details of the job, including photos you send us and notes from our visit.
- For property managers, builders and businesses: work order, tenant and site contact details you send us for a job.
- For job applications: your resume, licences, work history and anything else you send us.
- Website usage information collected by Google Analytics (see below).
How we collect it
We collect information when you call or email us, send a job request or job application through this website, book through a property manager or builder, or when we attend your job.
How we use it
- To respond to your enquiry, quote, book and carry out the work.
- To send invoices, compliance certificates, reports and warranty information.
- To keep job records, as required for licensing, compliance and warranty purposes.
- To assess job applications.
- To understand how people use our website so we can improve it.
We don’t sell your personal information, and we don’t use it for unrelated marketing.
Who we share it with
We only share your information where it’s needed for the job or required by law. That may include:
- The property manager, owner, body corporate, builder or insurer who arranged the work.
- Regulators and authorities, such as council or the QBCC, for notifiable work and compliance lodgements.
- Service providers we use to run the business, such as our website host, form and email providers, job management and accounting software. Some of these providers may store information outside Australia.
Website analytics and cookies
This website uses Google Analytics, which uses cookies to collect information such as the pages you visit, how long you stay and the type of device you use. We use this to see which pages are useful and how many people call or send a job request from the site. We don’t send your name, phone number, email or address to Google Analytics. You can block cookies in your browser settings, or use Google’s Analytics opt-out browser add-on.
Keeping it secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by emailing jobs@plumbcore.com.au or calling 1300 165 358. We’ll respond within a reasonable time. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Contact
Plumbcore (Aust) Pty Ltd
PO Box 26, Aspley QLD 4034
jobs@plumbcore.com.au · 1300 165 358